Why can’t I find a specific resident?
Start by checking the facility and filters in the resident list. Choose All Residents to include records with different statuses.
- New: demographic record without an admission date.
- Current: resident with an active census line.
- Discharged: discharged or deceased resident.
- Waiting List: resident recorded on the waiting list.
- Outpatients and IRM Pending may also be available when applicable.
Review any payer, unit, or floor filters, then select the resident’s linked name to open the chart.
If the record remains unavailable, ask your security administrator to check your facility access and any resident restrictions. Do not create a duplicate chart just because a record is missing from your view.
References
PointClickCare Help Center links may require your organization’s sign-in. Menu labels and available options depend on your access and facility configuration.
Reviewed October 2, 2026.
Need more help? Submit a support ticket.