Why are PointClickCare pages missing changes or displaying incorrectly?
A display issue may involve cached files, browser compatibility, or your access permissions. Before troubleshooting, save your work.
Refresh the browser cache in Chrome
- Open Chrome’s menu and choose Delete browsing data.
- Select an appropriate time range and select Cached images and files.
- Leave unrelated data categories unselected unless your helpdesk asks you to clear them.
- Choose Delete data, reopen PointClickCare, and check the page again.
Clearing cookies can sign you out. Deleting browsing history or saved account information is not required just to clear cached files.
If the problem continues
Ask CareServ to check the affected page, browser version, and your permissions. Report the exact error and when it occurred. Do not repeatedly re-enter a clinical record simply because it is not visible.
Need more help? Submit a support ticket.