How do I access PointClickCare outside my community?
Remote access depends on your organization’s access policy. Ask your facility security administrator or CareServ to confirm that your account and connection are approved for remote use.
A location-related sign-in error can be caused by using the wrong Wi-Fi network or by facility IP-address restrictions. A Remote User setting alone should not be treated as a guarantee of access.
Use the connection and authentication method your organization provides. Have your administrator investigate a location error rather than changing security settings yourself.
Need more help? Submit a support ticket.