How do I review PointClickCare user access?
Sign-ins and authentication
Ask an authorized security administrator to run the Login History Report for the user and period being reviewed. PointClickCare documents this report for login and MFA activity.
For multi-facility reviews, the User Access Report helps identify inactive accounts and login activity needing investigation across the organization.
Changes to resident information
Login history is not a record of every chart change. The Audit Trail Report identifies changes to clinical information in resident charts during a specified period.
Use the report appropriate to the question, and have your administrator confirm the available report filters in your environment. Report names above are verified in the current Help Center; the older FAQ’s exact button and filter sequence was not documented there.
References
PointClickCare Help Center links may require your organization’s sign-in. Menu labels and available options depend on your access and facility configuration.
Reviewed October 2, 2026.
CareServ helps healthcare and senior-living organizations manage users, devices, networks, cybersecurity, cloud systems, and the technology surrounding PointClickCare.
Learn about CareServ PointClickCare technology support, schedule a discovery call, or, if you are an existing CareServ customer, submit a support ticket.
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