How do I change my PointClickCare password?
- Select your username in PointClickCare.
- Select Edit Profile, then Change Password.
- Complete the password fields using your organization’s password rules.
- Select Save.
This option requires permission from your security administrator. Alternate Password/PIN is used for Point of Care access and electronic-signature authentication; it is separate from the main password.
If you cannot sign in
Use your organization’s approved account-recovery process. Where self-service reset is enabled, the central login screen offers Forgot Password; your profile must have the required email and any configured verification details.
If you use organization-managed single sign-on, ask your administrator which password-recovery process applies. PointClickCare does not set or reset facility users’ passwords.
References
PointClickCare Help Center links may require your organization’s sign-in. Menu labels and available options depend on your access and facility configuration.
Reviewed October 2, 2026.
Need more help? Submit a support ticket.