PointClickCare Password Reset: How to Change Your Password

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Security reminder: Never send your password, recovery answers, or six-digit MFA code through email or a support form. Use your organization’s approved recovery process.

Select your username in PointClickCare.
Select Edit Profile, then Change Password.
Complete the password fields using your organization’s password rules.
Select Save.

This option requires permission from your security administrator. Alternate Password/PIN is used for Point of Care access and electronic-signature authentication; it is separate from the main password.

If you cannot sign in

Use your organization’s approved account-recovery process. Where self-service reset is enabled, the central login screen offers Forgot Password; your profile must have the required email and any configured verification details.

If you use organization-managed single sign-on, ask your administrator which password-recovery process applies. PointClickCare does not set or reset facility users’ passwords.

Related PointClickCare access help

References

PointClickCare Help Center links may require your organization’s sign-in. Menu labels and available options depend on your access and facility configuration.

Reviewed October 2, 2026.

Need ongoing PointClickCare and healthcare IT support?

CareServ helps healthcare and senior-living organizations manage users, devices, networks, cybersecurity, cloud systems, and the technology surrounding PointClickCare.

Learn about CareServ PointClickCare technology support, schedule a discovery call, or, if you are an existing CareServ customer, submit a support ticket.

CareServ is an independent IT services provider and is not PointClickCare.