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PointClickCare Login: How to Sign In Safely

← All FAQs

Security reminder: Use the official PointClickCare login page. Never send your password, recovery answers, or six-digit MFA code through email or a support form. Available sign-in options vary by organization.
  1. Open PointClickCare’s official login page in a supported browser.
  2. Enter the username issued by your organization, including its organization prefix when required.
  3. Select Next. Complete the sign-in and authentication prompts shown for your organization.

The current login screen starts with Username and Next, and offers Remember my organization. It does not show the old username-and-password form described in the previous FAQ.

Use your organization’s approved authentication method. If prompted for MFA, complete the configured verification.

Can’t sign in?

Contact your facility security administrator or helpdesk for account recovery. PointClickCare Support does not reset facility users’ passwords. Do not rely on the former claim that every locked account unlocks after five minutes.

Related PointClickCare access help

References

Reviewed October 2, 2026.

Need ongoing PointClickCare and healthcare IT support?

CareServ helps healthcare and senior-living organizations manage users, devices, networks, cybersecurity, cloud systems, and the technology surrounding PointClickCare.

Learn about CareServ PointClickCare technology support, schedule a discovery call, or, if you are an existing CareServ customer, submit a support ticket.

CareServ is an independent IT services provider and is not PointClickCare.